dental
billing professional
Kristine Flagello
Founder | Dental Billing Professional
Kristine Flagello is the founder of Dental Billing Professional, bringing more than 30 years of experience in the dental industry and a comprehensive understanding of dental practice operations, insurance, and revenue cycle management.
Kristine began her dental career in 1994 as a Dental Assistant in Kearny, New Jersey. Throughout the early years of her career, she advanced through several clinical and leadership roles, earning her CDA and RDA credentials and taking on responsibilities as a trainer. In 2000, she transitioned into dental practice management in Manhattan, expanding her expertise beyond clinical care and into the business operations of dentistry.
Throughout her career, Kristine has worked with dental practices and teams of all sizes across the country. Her extensive experience includes virtually every aspect of front-office operations, with a particular focus on dental insurance, claims management, billing, and accounts receivable.
Having also served as a Regional Manager for a dental billing company, Kristine brings a broader operational perspective, combining hands-on experience with the leadership and strategic insight needed to help dental practices operate more efficiently.
Her approach is built on a deep understanding of the challenges dental offices face every day, a commitment to accuracy and accountability, and a passion for helping practices improve their billing processes, maximize insurance reimbursements, and strengthen their overall financial performance.
Services
Comprehensive Dental Billing Services
Insurance Aging
- Claim follow-up every 14 days that hit 30+ days in aging
- All denials and appeals handled
- Contact patients for updated insurance information ( i.e. after insurance terminations, personal information, updates etc.)
- All claim status notes put directly in your dental software Claim status, action taken, representative name, reference# initials
CLAIM SUBMISSION
- Daily Claim Submission
• All primary and secondary claims
• Electronic attachments and narratives for all necessary procedure codes
• Use the “Clean Claim” guideline - Insurance reports to find any missing claims run weekly
• Procedures not attached to insurance• Claims not batched
• Secondary claims not created
• Insurance claims to proces
Payment Posting
- Insurance checks or EFTs posted for you
- Checks posted within 24 hours of being scanned into the system.
- End of the day matching deposits for accuracy
- Accurate posting EOBs including write-offs and adjustments as guided by your office’s protocols
- Opt out of insurance credit card payments for you
Insurance Aging
Reviewed multiple times a week
• Diligently worked starting at 30 days past due
Patient A/R
Electronic patient statements
• Sent weekly or monthly depending on your preference
• Submitted electronically through your software
Payment Posting
• Checks posted within 24 hours of being scanned into the system
Insurance Aging
Reviewed multiple times a week Diligently worked starting at 30 days past due
All claims followed up on every 14 days.
Payment Poting
Insurance checks or EFTs posted for you Checks posted within 24 hours of being scanned into the system End of the day.
Insurance Aging
Reviewed multiple times a week Diligently worked starting at 30 days past due All claims followed up on every 14 days.
Patient A/R
Electronic patient statements Sent weekly or monthly depending on your preference Submitted electronically.
Why Choose Us
Discover the Unmatched Advantages of Our Services
NO CONTRACTS REQUIRED
We offer month to month billing, with no lengthy contracts required.
WE USE YOUR SOFTWARE
We provide the added convenience of updating essential data in your practice management software.
WE DON'T REPLACE YOUR TEAM
Our team is an extension of your staff. We work behind the scenes so your staff can be fully present and attentive to the live patient in front of them! Your office will have direct communication with your assigned account manager.
Dental Billing Benefits
Benefits
- Efficiency and Accuracy: Remote dental billing services leverage advanced technology to streamline billing processes, reducing the likelihood of errors and improving overall accuracy in claims submissions, coding, and documentation.
- Cost Savings: By outsourcing dental billing remotely, practices can significantly reduce overhead costs associated with in-house billing staff, office space, and equipment. This allows for more efficient resource allocation and increased profitability.
- Focus on Patient Care: With billing tasks handled externally, dental practices can redirect their focus and resources toward providing high-quality patient care. This enhances the patient experience.
- Timely Payments: Remote billing services are equipped to expedite the billing cycle, leading to faster claims processing and, subsequently, quicker reimbursement. This steady cash flow is crucial for sustaining and growing a dental practice. Your staff will have time to present accurate treatment plans and collect at the Time-of-Service
Insurance Billing
Small
Ideal for dental offices with insurance collections under $40,000 permonth.
Medium
% Ideal for dental offices with insurance collections between $40,000 and $100,000 per month
Large
% Ideal for dental offices with insurance collections between $100,000 and $200,000 per month
Enterprise
Ideal for enterprise dental offices with insurance collections over $200,000 per month.FAQs
Frequently Asked Questions
HOW LONG DOES IT TAKE TO RECEIVE INSURANCE REIMBURSEMENT?
The average time to collect electronic reimbursement is between 14 to 21 days.
WHO WILL HANDLE MY ACTUAL PAYMENTS (CHECKS AND CASH) AND DEPOSIT?
Your office staff will continue to open all mail, collect all payments, and make all deposits. Dental Billing Professional never handles money.
CAN Dental Billing Professional COLLECT ON OVERDUE ACCOUNTS?
We can and will collect overdue accounts on your behalf. However, Dental Billing Professional is a billing service, and even though we collect your payments by various means, we do not act as a collection agency.
WOULD IT BE MORE COST-EFFECTIVE TO FILE ELECTRONIC CLAIMS IN-HOUSE, RATHER THAN USING Dental Billing Professional OR ANOTHER BILLING SERVICE?
No, by enlisting Dental Billing Professional, you will reduce or eliminate your operation’s overhead expenses (salary, benefits, office space, hardware, and other costs). You will discover that we employ effective billing techniques that require attention to detail. For example, there are many trade secrets that’ when applied, can result in operational savings and greater consistency and payments. Just as a dental professional specializes in a certain field to practice, Dental Billing Professional focuses entirely on the practices of billing and is not distracted by patient care as in-house
billing staff can often be. There are specific government policies that we have a great understanding of as well as programs we constantly keep up to date with the latest in rulings, code changes (CPT and ICD-9) we have several contacts with carriers to stay abreast of internal changes that may have a huge impact and much more.
DOES Dental Billing Professional GUARANTEE ITS SERVICES?
Yes, we guarantee our services. We feel completely confident that you will be pleased with our work, so much that we only get paid after you have collected the receivables that are due to your practice.
Contact
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- dentalbillingprofessional.com